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Frequently Asked Questions

please click on the question headers, (or in click "read more") to see the full answer/text.

Don't hesitate to contact us for any other questions you may have.

  • 28 Dec 2020 4:32 PM | Anonymous member (Administrator)

    As long as you have a user that is associated with an email we have on file for that account, it is easy to reset your password, all by yourself:

    Please follow the intructions on this help page: How To Reset a Password

  • 17 Oct 2020 2:14 PM | Anonymous member (Administrator)

    Our new "website" is more than that - it is an entire integrated information, membership and event management system, and so we encourage you to explore the various features + any that we will be adding over time.
    With a fresh design and user experience, as of 2020, you can 

    • maintain your personal information (Name, Address, email, family members,...) -> in the "My profile" section
    • sign up for - or renew - and pay your membership online
    • register (and pay) for events online
    • sign in for events using the registration information you will have received in your email
    • Download the newest plus all historic moshi-moshi newsletters
    • use most of these features also from a mobile app 

    and you will receive automated reminders that inform you about upcoming events and the status of your membership. You will also have available up-to-date information on our programmes and clubs.   

    Please do not hesitate to let us know what information or features you find useful, or what's missing!

    You can help EJCA by making as much use of the self-service features as you are comfortable with, which reduces 'paperwork' and manual administrative processes.


    If you are curious how everything fits together, please check out this new-member help page from our service provider:  https://gethelp.wildapricot.com/en/articles/119-new-member-guide

  • 10 Oct 2020 10:30 PM | Anonymous member (Administrator)

    Yes, our system provider (Wild Apricot) offers app for both Android and iPhone that allow you to use your membership logon data (email / password) and will give you access to your profile/payment/invoice information as well as letting you register and sign-in for events.
    Try it out, if you like!

    Download on the App Store Get it on Google Play

  • 17 Sep 2020 5:10 PM | Anonymous member (Administrator)

    Credit Card, Cash, Cheque and PayPal all are accepted payment methods:

    Our website uses PayPal as an integrated payment service provider, as you will see when you are completing your renewal or event registration. This does not mean that you have to have a PayPal account yourself, nor do you have to sign up for PayPal,  but PayPal will also be able to process your credit card information, provided individually.

    In case you prefer to pay by cash or cheque, you would select the "invoice me"-option at checkout/registration/renewal and you will then have to make arrangements to make the payment "offline", e.g. at the event, in person or by mail.

    Note: this is also the reason why you will see a small icon labelled "offline"

        at checkout.

    In any case, EJCA can always process your membership or event registration without having to go though the processes on our new website, but we encourage you you to pay "online" where possible!

  • 12 Jul 2020 7:37 PM | Anonymous member (Administrator)

    There are many ways to get engaged at EJCA - please see the many opportunities and more details at: Volunteer Opportunity 

  • 12 Jul 2020 7:36 PM | Anonymous member (Administrator)

    With the new online membership management system, renewing your membership has never been easier. Just follow these simple steps:

    1. Follow the link in your renewal reminder email (usually e-mailed in early December) 
      or, directly from the website at any time, logon to your personal profile page
    2. Review your personal contact details and, on the membership details, spot the renew button
    3. click renew
    4. follow the payment instructions
    5. Done

  • 12 Jul 2020 7:35 PM | Anonymous member (Administrator)

    You need to be an EJCA member before/when joining a club. Please reach out to the designated contact of the club (see under "Clubs" on this website).

  • 12 Jul 2020 7:34 PM | Anonymous member (Administrator)

    This is very easy - just follow the steps outlined here: Become a Member
    Just select your desired membership level and follow the online process, or if you wish, contact us at membership@ejca.org for a traditional 'paper-based' signup process.  

Edmonton Japanese Community Association
6750 88 Street NWEdmonton, Alberta T6E 5H6

780-466-8166 / office@ejca.org
日本語メール: nihongo@ejca.org

Web functionality:

Office hours

Monday: 9:30 am–12:30 pm
Wednesday: 9:30 am–12:30 pm
Friday: 3:30 pm–6:30 pm

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